If you are not completely satisfied with your purchase or the product is faulty or damaged, you can return it in its original condition and packaging within 14 days for a full refund, excluding original postage costs.

Goods that are received damaged will be refunded or replaced. All we ask is that you contact us within 24 hours of receipt, keep the original packaging and email a photograph to us so that we can claim from our courier.
If you wish to make a return, please contact Kassidy Lifestyle and we will email you a return label.


All items which require assembly cannot be returned for a refund or exchange, after they have been put together.
Please DO NOT attempt to fix an item yourself or via a third party as this will affect your entitlement to a refund.